Shipping Terms
ITEMS THAT ARE FEATURED ON HIGHLIFEGOODS.COM ARE FOR TOBACCO USE ONLY.
AN ADULT SIGNATURE IS REQUIRED TO RECEIVE SHIPMENTS (21+)
REFUND POLICY
To view our refund policy please see our refund policy page
DO I HAVE TO CREATE AN ACCOUNT?
HLG does not require you to create an account you are able to checkout as a guest and still have features like locate my order however by not creating an account you will miss out on promotions and our High Life Goods Newsletter which can contain useful information about the high life lifestyle as well as coupons / giveaways / pop up events and much more.
HAS MY ORDER SHIPPED?
You will receive a shipping confirmation notice via email when your order has left the HLG facility. If it has been more than a few days since placing your order and you have not received shipping confirmation, please contact customer service support@highlifegoods.com.
HOW CAN I TRACK MY ORDER?
All orders are shipped via UPS and you will be provided with a tracking number once the order has been shipped, if you do not receive your tracking number you can obtain it on ourshipment tracking page.
THERE IS A PROBLEM WITH MY SHIPMENT, WHAT SHOULD I DO?
Please contact customer service at support@highlifegoods.com.
MY ORDER HAS NOT ARRIVED.
Please contact customer service at support@highlifegoods.com.
HOW CAN I GET A COPY OF MY ORDER?
You can obtain a copy of your order and print your invoice here.
WHEN WILL MY ORDER SHIP?
Orders from High Life Goods ship out usually within 2 days of order transit times are typically 5-7 days after day of shipment. click here to view shipping times
BILLING
We only charge your credit card at the time of shipment this is typically within 2 days of placing the order.
DO I HAVE TO PAY SALES TAX?
The only state required to pay sales tax is California.
ACCEPTED FORMS OF PAYMENT
We accept the following credit cards: Visa, MasterCard, American Express. * The credit card must have a United States billing address.
CAN I RETURN AN ITEM THAT I HAVE USED?
We do not accept returns for any used items only unused items will be accepted for return.
WARRANTY
All products are covered under our standard warranty which covers any pieces received with manufactures defects. These defects must be reported to High Life Goods within 5 days of receiving the shipment
WHAT IS A CVV CODE?
A Card Verification Value is the three-digit code located on the back of your credit card in the top right of the signature panel or with American express it is located above the account number to the right on the front of the card.
IS HIGH LIFE GOODS SECURE?
High Life Goods is 100% secure we use an advanced SSL (secure socket layer) to encrypt any pages that require user input (the checkout process) we also use advanced firewall technology to keep your information safe while on our site. We do NOT store any credit card information on our servers at all.
SHIPPING TIMES
